K Scan AI Support

Contact

For support, privacy requests, or account help, contact kscanai.app@gmail.com.

Camera and Scan Troubleshooting

• Confirm camera permission is granted in iOS Settings.
• Ensure stable network connectivity before scanning.
• Retry a scan if the backend request times out, especially after inactivity.

Account Deletion Help

• Use the in-app deletion request workflow from Privacy controls.
• Deletion requests are processed within 30 days unless retention is legally required or permitted.

Data Export and Correction Help

Submit export and correction requests from the in-app Privacy screen when signed in.

Beta Support Expectations

• Initial response times may vary during beta.
• Feature behavior may change as reliability and safety updates ship.

Reviewer and Tester Help

• Testers can report crashes, permission issues, and scan-result concerns to kscanai.app@gmail.com.
• Include device model, iOS version, and timestamp when possible.