K Scan AI Support
K Scan AI is available on iOS and Android. This page covers support for the K Scan AI app on both platforms.
Contact
For support, privacy requests, or account help, contact kscanai.app@gmail.com.
Camera and Scan Troubleshooting
- Confirm camera permission is granted in your device settings.
- Ensure stable network connectivity before scanning.
- Retry a scan if the backend request times out, especially after inactivity.
Account Deletion Help
- Use the in-app deletion request workflow from Privacy controls.
- Account deletion begins with deactivation and an approximately 30-day recovery period. If the account is not restored, it becomes eligible for permanent deletion, subject to applicable legal, security, backup, and technical retention requirements.
Data Export and Correction Help
Submit export and correction requests from the in-app Privacy screen when signed in.
App Support
- Report crashes, permission issues, and scan-result concerns to kscanai.app@gmail.com.
- Include device model, operating-system version, K Scan AI app version, and the approximate time of the issue.
Pre-Release Builds
- The standard K Scan AI app is publicly available on the App Store and Google Play. This section applies only to a small number of testers using a separate pre-release build (such as TestFlight).
- If you are using a pre-release build, initial response times may vary.
- Feature behavior may change as reliability and safety updates ship.