K Scan AI Support

Contact

For support, privacy requests, or account help, contact kscanai.app@gmail.com.

Camera and Scan Troubleshooting

• Confirm camera permission is granted in your device settings.
• Ensure stable network connectivity before scanning.
• Retry a scan if the backend request times out, especially after inactivity.

Account Deletion Help

• Use the in-app deletion request workflow from Privacy controls.
• Account deletion begins with deactivation and an approximately 30-day recovery period. If the account is not restored, it becomes eligible for permanent deletion, subject to applicable legal, security, backup, and technical retention requirements.

Data Export and Correction Help

Submit export and correction requests from the in-app Privacy screen when signed in.

Beta Support Expectations

• Initial response times may vary during beta.
• Feature behavior may change as reliability and safety updates ship.

Beta App Support

• Testers can report crashes, permission issues, and scan-result concerns to kscanai.app@gmail.com.
• Include device model, operating-system version, K Scan AI app version, and the approximate time of the issue.